FAQ - T&Cs

Where do your Crystals come from?

We source only the best crystals from all over the world and ofcourse within Australia. 

Do the stands come with the spheres?

No, all our stands are available in the display collection. Our spheres with stands are for photographic purpose only 

How long will it take to receive my new products?

We send with Tracked Parcel & Express Post through Australia Post system; delivery times can be between 3-14 days depending on your area, however we send same/next day in most cases.  We will provide you with tracking number upon request through Facebook message. If you have created an account on website, you can find your tracking details. We always refer customers to check their Email for tracking, sometimes our emails go into  - spam - .

What happens if I purchase but have the wrong address on my account?

Message our Facebook page immediately, or if you created an account you can log in and edit information. We ship to addresses that are supplied and we have not the time to contact everyone that is missing info. If wrong address is supplied and parcel is posted – your parcel will eventually come back to us and we will have to re-ship.

Do you ship international?

Yes. Shipping is calculated at checkout however Mermaid Treasure Australia is not responsible for any customs or vat charges you may incur in your own country. 

What day is postage sent?

Postage is collected via aus post courier on a daily basis when the store is open. You can expect your parcel to be posted within 48 business hours of payment. If there are any delays we will contact you. 

What if I require Sign on delivery?
If you require Signature on Delivery please inbox our facebook page or email us at hello.mermaidtreasureaustralia@gmail.com and we can add Signature on your order - This comes at an added cost to you. 

Return Policy?
We accept returns for faulty items only. Returns must be lodged within 7 days of receiving your package. This does not include broken in transit items, these cases must go through our proper postage investigations before deciding the outcome of each case. 

Refund policy?

We do not allow refunds for "change of mind" if you put an order through and then request a refund we will charge a 20% restocking fee. Refunds for faulty items,  will need to go through our page. Our goal is to keep our customers happy and will work with you during a refund request. 

Where are you located?

Our physical store is 116 Lipson Street Port Adelaide.